Got questions? We've got answers!
FREQUENTLY ASKED QUESTIONS
SHIPPING & DELIVERY
How does delivery work?
We offer a variety of ways for you to get your new purchase home:
- FREE DELIVERY
- Warehouse Pick-Up (Located in Austin, Texas)
- FREE PICK-UP
- FREE PICK-UP
- White Glove Delivery (Inside Room with Assembly and removal of packaging
Potato Perks (FREE White Glove Delivery for entire year)
Delivery routes are scheduled the night before delivery is made, we will commit to a date at time of purchase and then night prior call with a reminder and a 3 hour window for your furniture installation. We currently offer delivery 6 days a week – our delivery service does not run on Sunday. Most days, we offer NEXT-DAY Delivery on select in-stock Couch Potatoes made furniture & in-stock Mattresses, but see your local Couch Potatoes store, or message us for the most up-to-date details!
However, pickup is always FREE at our warehouse.
How long will it take to receive my delivery?
Since we manufacture our own furniture here in Austin, we've got the FASTEST TURNAROUND TIMES in the industry! While those big box brands are slow to get started, your order is added to the queue immediately!
During checkout, we'll provide you with an estimated arrival date based on our current in-stock inventory or production lead time (varies by product) plus delivery transit time. Ask your local store associate about product available for Next-Day Delivery!
Additionally, your customer service representative can provide you with details regarding your specific order. More accurate estimates can be provided regularly by your sales associate. For a quick reply start a webchat with us on your desktop or smart device
How does Potato Perks work?
If you're spudscribed to our Potato Perks Plan – you get FREE WHITE GLOVE Delivery & Assembly for a calendar year. That means we'll bring it, unwrap it, and build it where you want in your house. You will also receive 20% OFF ALL ACCESSORIES all year long and get 20% OFF A SINGLE ITEM on your next purchase. Plus, you get a special coupon code to shop for accessories on our website and have them delivered straight to your door with 20% off!
How does Warehouse Furniture Pickup work?
Our warehouse is open Monday through Saturday 11-5 pm for pickups. The address for pickup is 6201 Bolm Road Austin, TX 78721 – go to Bay #1.
• Please call ahead at least 30 minutes before picking up your order(s).
• Bring your ID and your Invoice # to speed up the pickup process.
• Items will remain in their cartons for pick up. If you wish to have your items unpacked and assembled, there will be a $99.99 assembly fee for your order.
• Please remember to inspect your furniture thoroughly before leaving our warehouse.
• We will assist in placing your merchandise in your vehicle.
• No damage claims will be accepted once the furniture leaves the warehouse.
• Make sure to bring straps, blankets, and rope to secure your furniture in your vehicle. Our team can only offer limited assistance. So, bring some muscle.
• If merchandise that was picked up, needs to be returned, it will be the customer’s responsibility to return it to the store they purchased the merchandise from.
Do you have items in-stock for immediate pickup or delivery?
Yes, we do – we are the largest locally owned furniture store in Austin, Texas. We have invested heavily in having in-stock product ready today for delivery or pickup! Have an empty apartment and don’t want to sleep on the floor? …. let this be your first stop! We will get you comfy ASAP!
Why is my order taking longer than the estimated time frame?
As you've noticed some of our delivery times may differ from our estimated date. There is a global shortage on the foam used in furniture manufacturing, as well as many closed ports across the world, and it's affecting small businesses like ours as well as the big box stores. While timelines are slow for the time being, we work tirelessly to bring you the items we craft here in Austin as fast as we can! While the giant corporations ship in months, we're often able to bring you your order in weeks! We're hoping for a return to normalcy as soon as possible, and we apologize for any hiccups in the supply chain that may result in a delayed delivery time.
I didn’t purchase the 5 Year Protection Plan. Is there a Manufacturer’s warranty?
Austin’s Couch Potatoes Furniture honors all manufacturer warranties for quality and craftsmanship. Clearance merchandise is not covered by this warranty. We do offer Protection Plans to help protect your future purchases.
•We may repair, replace, or refund your purchase at our discretion. Delivery personnel, service technicians, sales staff, and design staff may not authorize any warranty service. Austin’s Couch Potatoes Furniture customer service administrator will make all warranty service decisions. •Depending on the type of repair required, service may be performed in your home, at our warehouse or the manufacturer’s factory. We also reserve the right to inspect the merchandise in your home.
•Manufacturers warranties do not cover installation of parts, labor or transportation of item for service. We highly encourage our customers to purchase our Platinum Potato Protection Plan – it is turn key – it covers your furnishings for 5 years!
• All warranties are for normal residential use only and do not apply to commercial use.
Help! I need to file a Warranty Claim!
We will repair or replace any product with defects in material or workmanship within one year from the delivery. Some of our vendors provide a more extensive warranty. Products are not covered if defect is caused from abuse. To make a warranty claim please click here.
How do I use my Platinum Potato Protection Plan?
Don’t fret – it happens every day. Furniture is meant to be lived on. This is a complete turn-key service if you are a Platinum Plan holder. We will be the middleman between you and the manufacturer and help schedule a repair or replacement if you purchased the 5 year Protection Plan. First step…just get the Warranty Service Form completed. Don’t forget to snap some pictures: we need manufacturer labels, and the damage you are reporting in a clear photo.
What are the store hours?
We have 3 locations all with the same hours:
Monday through Friday
10 – 7 pm,
10 – 6 pm
Noon – 5 pm.
Where I can I read Customer Reviews?
Right at the bottom of our homepage – you may need to sit down on a comfy chair – we have a ton of happy guests! You may be reading for a while!
Where can I donate my old furniture?
We love our city – and there’s a lot of people that would love to have your still useable furniture. We highly recommend the folks at Hope Family Thrift Store – they are the hands and feet of Austin Disaster Relief Network, they really get this stuff into the hands of those who need it most. They have a form you can fill out to schedule a pickup from your home or you can drop it off at their donation site. See their website for more info.
Tell Me About Winning Gift Cards & Free Furniture!
From time to time we run social media contests, so make sure you're following us on Instagram & Facebook! We often giveaway Furniture Gift Cards towards your next purchase at Couch Potatoes. They usually have a minimum purchase threshold, but check with your local store for specific details.
We also like to giveaway furniture when we're able to manage it! Each promotion varies, and giveaways may be subject to product availability (we're not always able to offer every fabric & configuration, but we'll work with ya to see what we can do). See local store for details.