Got questions? We've got answers!
FREQUENTLY ASKED QUESTIONS
SHIPPING & DELIVERY
How does delivery work?
We offer a variety of ways for you to get your new purchase home:
DROP OFF DELIVERY $99.99
- DROP OFF DELIVERY $99.99
- Warehouse Pick-Up (Located in Austin, Texas)
- FREE PICK-UP
- FREE PICK-UP
- White Glove Delivery Austin Area (Inside Room with Assembly and removal of packaging)
- White Glove Delivery Outside Austin Area (State of Texas only) (Inside Room with Assembly and removal of packaging)
- We do offer out of state shipping. (rates are shown at end of checkout or you can text online orders for rates).
- Our out of state shipping is slower than most shipping, but we find that your order gets there without damage.
Potato Perks (FREE White Glove Local Delivery for entire year)
Delivery routes are scheduled the night before delivery is made, we will commit to a date at time of purchase and then day prior call with a reminder and a 3 hour window for your furniture installation. We currently offer delivery 5 days a week – our delivery service does not run on Sundays or Mondays. Most days, we offer NEXT-DAY Delivery on select in-stock Couch Potatoes made furniture & in-stock Mattresses, but see your local Couch Potatoes store, or message us for the most up-to-date details!
However, pickup is always FREE at our warehouse.
How long will it take to receive my delivery?
Since we manufacture our own furniture here in Austin, we've got the FASTEST TURNAROUND TIMES in the industry! While those big box brands are slow to get started, your order is added to the queue immediately!
For a quick reply start a webchat with us on your desktop or smart device
How does Potato Perks work?
If you're spudscribed to our Potato Perks Plan – you get FREE WHITE GLOVE Local Delivery & Assembly for a calendar year. That means we'll bring it, unwrap it, and build it where you want in your house. You will also receive 20% OFF ALL ACCESSORIES all year long and get 20% OFF A SINGLE ITEM on your next purchase. Plus, you get a special coupon code to shop for accessories on our website and have them delivered straight to your door with 20% off!
How does Warehouse Furniture Pickup work?
Our warehouse is open Monday through Saturday 11-5 pm for pickups. The address for pickup is 6201 Bolm Road Austin, TX 78721 – go to Bay #1.
• Please call ahead at least 30 minutes before picking up your order(s).
• Bring your ID and your Invoice # to speed up the pickup process.
• Items will remain in their cartons for pick up. If you wish to have your items unpacked and assembled, there will be a $99.99 assembly fee for your order.
• Please remember to inspect your furniture thoroughly before leaving our warehouse.
• We will assist in placing your merchandise in your vehicle.
• No damage claims will be accepted once the furniture leaves the warehouse.
• Make sure to bring straps, blankets, and rope to secure your furniture in your vehicle. Our team can only offer limited assistance. So, bring some muscle.
• If merchandise that was picked up, needs to be returned, it will be the customer’s responsibility to return it to the store they purchased the merchandise from.
Do you have items in-stock for immediate pickup or delivery?
Yes, we do – we are the largest locally owned furniture store in Austin, Texas. We have invested heavily in having in-stock product ready today for delivery or pickup! Have an empty apartment and don’t want to sleep on the floor? …. let this be your first stop! We will get you comfy ASAP!
Do you offer financing?
We provide many different financing options for all credit needs, including Lease to Own. Please see our Financing page here or chat with one of our friendly people at one of our 3 locations in Austin.
I didn’t purchase the 4 Year Protection Plan. Is there a Manufacturer’s warranty?
Austin’s Couch Potatoes Furniture honors all manufacturer warranties for quality and craftsmanship. Clearance merchandise is not covered by this warranty. We do offer Protection Plans to help protect your purchases.
•We may repair, replace, or refund your purchase at our discretion. Delivery personnel, service technicians, sales staff, and design staff may not authorize any warranty service. Austin’s Couch Potatoes Furniture customer service administrator will make all warranty service decisions. •Depending on the type of repair required, service may be performed in your home, at our warehouse or the manufacturer’s factory. We also reserve the right to inspect the merchandise in your home.
•Manufacturers warranties do not cover installation of parts, labor or transportation of item for service. We highly encourage our customers to purchase our Platinum Potato Protection Plan – it is turn key – it covers your furnishings for 4 years!
• All warranties are for normal residential use only and do not apply to commercial use.
Help! I need to file a Warranty Claim!
We will repair or replace any product with defects in material or workmanship within one year from the delivery. Some of our vendors provide a more extensive warranty. Products are not covered if defect is caused from abuse. To file a claim, please start a chat with our online customer service team.
How do I use my Platinum Potato Protection Plan?
Don’t fret – it happens every day. Furniture is meant to be lived on. This is a complete turn-key service if you are a Platinum Plan holder. We will be the middleman between you and the manufacturer and help schedule a repair or replacement if you purchased the 4 year Protection Plan. Don’t forget to snap some pictures: we need manufacturer labels, and the damage you are reporting in a clear photo.
How much does our furniture weigh?
Here is a simple run down of our weights.
Small ottoman 29 lbs +
Armchair 74 lbs +
Loveseat 130 lbs +
Sofa 155 lbs +
Sectional 193 lbs +
Sleeper Sofa Queen 180 -/+
What is the weight limit guidelines your furniture?
We follow current industry standards of 275 to 300 lbs per cushion. We recommend our Mesa Collections and the Track collection for stability, longevity and durability. Even tho we go by industry standards, we do not recommend our collection with the turned legs as they may not have the stability of the collections that we recommend.
Where can I donate my old furniture?
We love our city – and there’s a lot of people that would love to have your still useable furniture. We highly recommend the folks at Hope Family Thrift Store – they are the hands and feet of Austin Disaster Relief Network, they really get this stuff into the hands of those who need it most. They have a form you can fill out to schedule a pickup from your home or you can drop it off at their donation site. See their website for more info.
What are the weight limits on our sleeper sofas?
The sleeping weight limit on a sleeper depends on the size of the mattress. However, the following is a good rule of thumb: a twin sleeper holds one person who weighs up to 250 pounds. Full size sleepers hold twice that, supporting two people up to 250 pounds each. Queen sleepers support up to 600 pounds, and King sleepers up to 650 lbs.
What are pet friendly fabrics?
The fabrics that we have available for all our collections go thru strenuous testing at independent testing facilities. They define pet friendly as 50,000+ double rubs. Double rubs are a way to measure the abrasion resistance and durability of a fabric. One back and forth motion counts as one double rub. They also define pet friendly as having a grade of 3.5+ on the pilling scale of 1-5. Pilling is a normal occurrence caused by general wear and tear and does not affect the durability or functionality of the fabric. Pilling may appear more frequently and extensively in the few months of owning your sofa. This may subside once the excess loose fibers move to the surface and get removed. Furniture warranties do not cover the pilling of the fabric. While pilling can be bothersome, it is not considered a fault or defect.
What defines a performance fabric?
Same as above but the fabric is a polyester or poly blend.