WARRANTY

Furniture is meant to last, we are proud of what we make and that's why we promise to stand behind it.

What does our warranty cover?

  • Lifetime guarantee on the frame and springs of our furniture.
  • 1 years warranty on our foam.
  • 1 year warranty on our fabrics and leathers.

 

Is there a manufacturer's warranty?

Couch Potatoes honors all manufacturer warranties for quality and craftmanship. Clearance furniture is not covered by this warranty. We do offer Protection Plans to help protect your future purchases.

  • We may repair, replace, or refund your purchase at our discretion.
  • Delivery personnel, service technicians, sales staff, and design staff may not authorize any warranty service. Couch Potatoes' customer service administrator will make all warranty service decisions.
  • Depending on the type of repair required, service may be performed in your home, at our warehouse, or the manufacturer's factory. We also reserve the right to inspect the merchandise in your home.
  • Manufacturers' warranties do not cover the installation of parts, labor, or transportation of items for service. We highly encourage our customers to purchase our Potato Perks. 

  • All warranties are for normal residential use only and do not apply to commercial use.

  • We do not recommend washing and drying your cushion covers or pillows if they are damaged due to this, the manufacturer and or purchased warranty is voided.  

 

Additional Protection

We also offer an additional Furniture Protection Plan, which covers your furniture for 4 years. It covers spills, scratches, and all of life's unfortunate accidents. Learn more about our Protection Plans here.

How do I file a warranty claim?

To file a warranty claim, all you need to do is start a chat with our online customer service team. They will lead you through the process, and make sure you get the help you need.