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As a local small business, we appreciate your patience!
As a local small business, we appreciate your patience!

Return Policy

Cancellation Policy

We understand things aren't always what you hoped and we want to make sure you're happy. You can return your online purchase within 30 days of delivery. Return shipping costs are the responsibility of the customer. Returned items will also incur a 15% restocking fee.

Customer Responsibility

It is the customers responsibility to make sure that the size of the ordered furniture is to their needs. Austin's Couch Potatoes will not be held responsible for any order that does not fit through any doors or staircases. Although we try to show the best images for our products, sometimes colors are slightly different than shown, Austin's Couch Potatoes cannot be responsible for any color or shade difference than shown on line.The customer is more than welcome to visit our showroom for viewing of the furniture before ordering.

Pick Up

Austin's Couch Potatoes will contact you after you place your order to schedule your pick up at our warehouse.

Damages Policy

Although rare, unfortunately damages during the shipping and manufacturing processes occasionally occur. In order to address any issues promptly please take that time to inspect the merchandise you have ordered upon receipt. Although rare, in some cases there is a chance of delay by a manufacturer, we will do our best to exchange damages as fast as we can.In the rare occurrence that an item arrives damaged before your possession, please notify the delivery team or our customer service department. Arrangements will be made for qualified repair technicians to correct the damage. Please note: repairing or replacing of furniture is at the sole discretion of the manufacturer.

RETURNS

We understand things aren't always what you hoped and we want to make sure you're happy. You can return your online purchase within 30 days of delivery. Return shipping costs are the responsibility of the customer. Returned items will also incur a 15% restocking fee.

FREE EXCHANGE

If you decide to exchange for another item, you may do so within 30 days for an equal or higher priced item one time and we will not charge a restocking fee. Return shipping is still the responsibility of the customer

REFUNDS

Refunds for returned items will occur after we have received and inspected the item. Refunds will be credited back to your original payment method less shipping fees, plus a 15% restocking fee. Items that are returned worn or damaged will be assessed a higher restocking fee.