Return Policy

Returns & Cancellation Policy

Items purchased "Special Order" may not be returned. Items marked "Clearance," "As-ls" or "Final Sale" may also not be returned. No exceptions. Couch Potatoes will assess a minimum of 25% fee for customers who cancel "Special Order" items.

Return shipping costs are the responsibility of the customer.  Returned items will also incur a 25% restocking fee. Out of state return shipping costs are the same as the original shipping costs. In state return shipping cost $199.99.

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Customer Responsibility

It is the customers responsibility to make sure that the size of the ordered furniture is to their needs.  Austin's Couch Potatoes will not be held responsible for any order that does not fit through any doors or staircases.  Although we try to show the best images for our products, sometimes colors are slightly different than shown, Austin's Couch Potatoes cannot be responsible for any color or shade difference than shown on line. The customer is more than welcome to visit our showroom for viewing of the furniture before ordering.

Pick Up

Austin's Couch Potatoes will contact you after you place your order to schedule your pick up at our warehouse.

Damages Policy

Although rare, unfortunately damages during the shipping and manufacturing processes occasionally occur.  In order to address any issues promptly please take that time to inspect the merchandise you have ordered upon receipt. In some cases there is a chance of delay by a manufacturer, we will do our best to exchange damages as fast as we can.  In the rare occurrence that an item arrives damaged before your possession, please notify the delivery team or our customer service department.  Arrangements will be made for qualified repair technicians to correct the damage. Please note: repairing or replacing of furniture is at the sole discretion of the manufacturer.

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Refunds for returned/cancelled items will occur after we have received and inspected the item. Refunds will be credited back to your original payment method less shipping fees, less a 25% restocking fee. Items that are returned worn or damaged will be assessed a higher restocking fee.

Please start a chat with our online team to proceed.